Suggest or vote on ideas for new features or changes you'd like to see in the AC Central app.
When posting, please indicate if your device is Android or iOS
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Knowledge Base (help and support)
Sound was barely audible
We are so very thankful for live video!! We wached on Chrome but had to have IPhone for sound. Thanks to all who worked to make this possible!
Video is not actually part of AC Central, yet. Video is being setup and delivered locally. And sound levels are controlled at each church. If you are having problems with low volume, please ask them to increase their audio output to the live stream (this applies to video and audio-only).
I don't have any sermons more recent than 12-2018.
I clicked on prayer requests to read them and the app closed. I tried several more times. I then deleted the app and downloaded it back to my phone. It still doesn't work and now the most recent sermons are 12-2018.
App closes when screen goes to sleep
Sermon streamer stops playing after iOS screen goes to sleep. Unable to download sermons also.
AC Central is designed to continue playing after the phone goes to sleep. You may have a problem with your specific device or a corrupted installation. Try the steps listed here: https://accentral.userecho.com/knowledge-bases/2/articles/166-general-app-troubleshooting
Regarding being unable to download on iOS, many people are confused about that. See if this addresses your issue: https://accentral.userecho.com/communities/1/topics/254-how-can-i-download-a-podcast-from-around-the-table
For iOS, you must be in a specific category group to see the download option. So you won't see it in Around the Table>All Around the Table, but you will see it in Around the Table>Podcast.
Thanks for letting us know. This has now been fixed. You will need to delete and re-download the hymn to get the corrected version.
Player notification won't go way when not in use
The easy access sound player bar (not sure what it is called, but it has a play button and fast forward buttons) keeps reappearing in my notification bar even when not in use. If I close/swipe it, it reappears within a couple minutes, or for sure the next time I enter the AC Central app, even if I have not been listening to anything. I don't want to turn off all AC Central notifications, but don't know how else to get rid of this sound player from my notification bar. Is this a big or something I can fix?
Livestream hanging in Android solved
I have had issues while live streaming on my Android phone for years;. It would repeatedly just stop, and the only way to get it back was to back out and come back into livestream. I recently tried resetting my screen sleep setting to the max (30 minutes vs 5 originally) and ... No more cutting out!
Sermon login issue
Logging into the accentral website to upload sermons is not currently working well. I've tried it on multiple devices using different browsers, and they all act the same. You type in your credentials and press login, and the credentials are cleared; the site just refreshes. If we try enough times usually we can get in, but I'm not able to right now.
The "sermon admin login not working" issue has been fixed. Please try logging in again.
Search bug — app crashes
Hi! Found a bug that when you search for hymns beginning with the letter s the app crashes.
An update is available in the Apple App store today that contains a fix for this bug.
Customer support service by UserEcho
