Suggest or vote on ideas for new features or changes you'd like to see in the AC Central app.
When posting, please indicate if your device is Android or iOS
Other options:
Knowledge Base (help and support)
Confusing for some users to download sermons
I read the change in the help section that you now need to be under a certain category in order to download sermons or events. I was confused on this for quite sometime and if possible you might want to make it clear for other users (ones that might not be too tech savvy) on how to download sermons (instead of them having to go look up the answer under the help guidelines as some don’t know how to do that.) Just a suggestion. Thanks!!
This has been fixed in AC Central 3.0, now available as an update in the app stores.
Live stream blackout
Had a few people say they had the livestream kick them off after listening for a while. Happened on iPad and iPhone, and phone was “awake” at the time. Maybe we maxed out the system this weekend?
The system simply cannot handle the unprecedented demand we are experiencing during the coronavirus lockdown. We are doing what we can to increase server capacity and stability, but can't guarantee there will not continue to be problems for some users during peak times.
Sound was barely audible
We are so very thankful for live video!! We wached on Chrome but had to have IPhone for sound. Thanks to all who worked to make this possible!
Video is not actually part of AC Central, yet. Video is being setup and delivered locally. And sound levels are controlled at each church. If you are having problems with low volume, please ask them to increase their audio output to the live stream (this applies to video and audio-only).
I don't have any sermons more recent than 12-2018.
I clicked on prayer requests to read them and the app closed. I tried several more times. I then deleted the app and downloaded it back to my phone. It still doesn't work and now the most recent sermons are 12-2018.
App closes when screen goes to sleep
Sermon streamer stops playing after iOS screen goes to sleep. Unable to download sermons also.
AC Central is designed to continue playing after the phone goes to sleep. You may have a problem with your specific device or a corrupted installation. Try the steps listed here: https://accentral.userecho.com/knowledge-bases/2/articles/166-general-app-troubleshooting
Regarding being unable to download on iOS, many people are confused about that. See if this addresses your issue: https://accentral.userecho.com/communities/1/topics/254-how-can-i-download-a-podcast-from-around-the-table
For iOS, you must be in a specific category group to see the download option. So you won't see it in Around the Table>All Around the Table, but you will see it in Around the Table>Podcast.
Thanks for letting us know. This has now been fixed. You will need to delete and re-download the hymn to get the corrected version.
Player notification won't go way when not in use
The easy access sound player bar (not sure what it is called, but it has a play button and fast forward buttons) keeps reappearing in my notification bar even when not in use. If I close/swipe it, it reappears within a couple minutes, or for sure the next time I enter the AC Central app, even if I have not been listening to anything. I don't want to turn off all AC Central notifications, but don't know how else to get rid of this sound player from my notification bar. Is this a big or something I can fix?
Livestream hanging in Android solved
I have had issues while live streaming on my Android phone for years;. It would repeatedly just stop, and the only way to get it back was to back out and come back into livestream. I recently tried resetting my screen sleep setting to the max (30 minutes vs 5 originally) and ... No more cutting out!
Customer support service by UserEcho
