Suggest or vote on ideas for new features or changes you'd like to see in the AC Central app.
When posting, please indicate if your device is Android or iOS
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Knowledge Base (help and support)
Unable to Download PDF
I listened to two Around the Table podcasts called 'Considering Marriage,' which were published on 1/3/23 and 1/13/23. The podcasts included an attached pdf. I wasn't able to download the pdf document. I sent a question about this to the counseling center to see if I could get the pdf, and they asked me to report the issue here as a bug. Thank you. 🙂
Not currently, but it is something we will consider adding if there is enough user interest. Please post this as an Idea so we can see if gets additional votes.
For now, we are working on improving performance of the website when viewed on smart TV browsers.
No. We did not. Each church determines what they post or don't post and can remove any sermon they post. We (the admins) don't remove sermons. Please check with that congregation.
FireTV Bug?
First off, the new website works very well on my FireTV. However, I am running into one small bug (that is able to be worked around with a few extra steps)… the issue… when I’m on the “Sermon” page that is defaulted to “All Congregations” and click on the option to choose a specific congregation, the church list pops up but is not scrollable (so I only see the first 4-5 churches on the list). My current workaround is to go to the Search Menu, select the congregation there, then click the search button… but it would be nice to do it in one step (versus three) if possible.
either way, it is nice to be able to watch/listen to past services on my Toshiba FireTV.
Just an update on this. Our developers have worked on this off and on over the last several months but unfortunately, they tell us that the Silk browser is notoriously outdated, buggy, and Amazon provides no dev tools making it essentially impossible to test anything without doing trial and error releases, which is not a good way to work. Scrolling the Congregation list is possible but only by using a "click and drag" procedure where on the Firestick remote you hold the round center button and simultaneously hold the up button. Doing this repeatedly will get you through the entire menu. Not ideal, but it is the best we can do. Frankly, it is quicker to just use Search to filter for a congregation. We are going to mark this Fixed to close the issue since we won't be spending any more resources on it unless Amazon improves Silk at some point.
On a more positive note, AC Central works really well on the other smart TVs (Samsung) we've tested.
Unable to download sermons on new version
I am unable to download sermons onto my computer using the new version of the AC Central website. This was a handy feature of the old version, as I didn't have to get a CD from church. I'm using Safari Version 16.4 on macOS Ventura 13.3.1. I believe these are the latest versions. Is this a known issue? Possible to fix in a future update? Thanks!
Thanks for noting this bug. Downloading audio is a feature of the new web version, just like the app. You get their by clicking the three dots button, but it isn't working on desktop. We'll definitely get this fixed.
Prayer of day takes to different prayer
When clicking a prayer of the day (trip to Ukraine) it brings you to a different prayer (elder teaching resource)
Cleaning up the user forum. This issue should have been fixed some time ago.
Hymns failed to fetch
Right after updating to version 4, there hymns interface is not working. If I tap a hymn, it should load the sheet music. Instead, I get a red notification "failed to fetch".
Thanks for letting us know. This has been fixed. It could take a little while for the app data to refresh.
Customer support service by UserEcho
