Suggest or vote on ideas for new features or changes you'd like to see in the AC Central app.
When posting, please indicate if your device is Android or iOS
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Knowledge Base (help and support)
Live Streaming Issues Sunday AM
Recently, almost all Sunday mornings the live stream does not work from approx. 10-10:30 central time. I check multiple churches and they all show offline. The live stream does seem to work fine every afternoon service those same days.
Thanks for posting your feedback. We have been spot checking the live streaming and had not noticed this exact issue, but we will investigate further. There have been too many problems with live streaming are we not satisfied with the reliability of the current streaming provider we use. We are currently exploring a couple options for either improving streaming reliability on our existing server or moving to a new streaming provider.
Skip ahead and back buttons not very responsive
The skip buttons on the player don't responded well to successive taps. With mainstream players, I can tap as quick as I want and it will jump ahead or back that much. However, with AC Central, it will only register a tap once every second or so.
iPhone 11 ver. 14.6
app ver. 3.0.3.4
Bible studies
Is there a way we can have Bible Studies or daily reading guides, for individual use, added to the app? I just finished reading “the Bible in a year” on another app and found it to be a blessing.
App crashes
iPad is iOS 12.5.5 iPad Air. AC central continually crashes when we try to open it. We have installed and uninstalled several times.
There is an AC Central update available now in the App store which enables compatibility with iOS 12.5.5.
Technically, this is not a bug with AC Central since livestreaming uses a third party service, which is where the issue is. We are looking into ways to prevent future outages.
Refresh
When going to the app and there are a couple of sermons missing and you pull down to refresh it seems like it takes a very long time for them to refresh. Up to five minutes or so.
This should be fixed in v.4 of the app. If you are still experiencing problems, let us know.
So, Apple beat us to it. The sermon download problem which Apple caused with iOS 15.1.1 was fixed in their iOS 15.2 update, which was just released.
Customer support service by UserEcho
