Suggest or vote on ideas for new features or changes you'd like to see in the AC Central app.
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Knowledge Base (help and support)
Typo in lyrics of ZHARP #116
The lyrics for #116 in Zionsharp says found instead of fount.
Thanks for reporting that. It has been fixed. You will need to delete the song and re-download it to see the correction.
Thanks for pointing that out. It has been fixed in the database. You'll need to re-download the song to get the updated lyrics.
Sermons Stop Playing and App Restarts
A lot of times when I'm listening to sermons the app will shut down and then when I go back it has to restart. Sometimes it saves my place but other times it restarts everything. Also sometimes all of the sermons don't show up or it will only load the first 15 or so. I remember this happening on my last phone as well. But this phone is a Samsung moto g.
Smart TV viewing issue
My congregation recently switched to the AC Central/Vimeo platform (see my recent suggestion)… however, I noticed that while I can access the live stream thru the Smart TVs browser (Amazon Silk), I cannot access the AC Central website to access any past sermons (site will not even load). I’m assuming it’s an issue with JavaScript or some other backend programming compatibility, but it reduces my (and I’d guess many others) ability to rewatch videos at a later time. Any assistance in resolving the issue is appreciated.
Our developers are able to replicate this problem on various smart TVs. Unfortunately, diagnosing this issue would be really challenging since smart TV browsers do not provide the typical error logging and developer tools necessary to troubleshoot. Given that we have a v.4 of AC Central in the works which will have a completely new web version and should be released before end of 2022, we will not be investing in fixing this issue. We will make sure v.4 works on the major smart TVs browsers although we cannot necessary support all of them given our limited budget. In the mean time, we recommend using Airplay or Chromecast from your computer or mobile device to the TV. Or connect via an HDMI cable.
Suggestion: Dedicated Firestick App
Please consider making a dedicated Firestick App so that I (and many others) can watch our services on a larger screen (our TVs). My congregation recently moved from Facebook to your app (thru Vimeo) and it has been difficult accessing the videos, I now have to go thru my smart TVs internet browser. When it was on Facebook I just had to open up the app and click the video that was right there when it opened. Having a dedicated Firestick app would be so nice to be able to access my congregation’s livestream each week. Please consider this and thank you for your time.
That is not the case on any device we can access. Please follow the steps here: https://accentral.userecho.com/en/knowledge-bases/2/articles/166-general-app-troubleshooting
Video landscape mode
Video in landscape is already possible on both iOS and Android versions of AC Central. Did you make sure auto-rotate is not disabled on your device?
Headcovering sermon missing?
There was a previously uploaded sermon from Matt Drayer on Sunday afternoon 6/5 on 1 Corinthians 11 that appears to be missing now. Was it accidentally deleted and will it be re-uploaded?
Thanks for letting us know. This has been fixed. You will need to delete and re-download the song to your device (it may take a while for the updated lyrics to show up if the data was cached.)
Customer support service by UserEcho
