Please note:

Direct tech support is only provided to church recording bench admins who submit support tickets. We cannot provide tech support to individual app users, but some tips and troubleshooting info are provided in this knowledge base.

2024-0828 Known Issue: church livestreams are sometimes not showing in the app or AC Central website. The developers have been notified but due to the very intermittent nature of the problem, it will take a while to diagnose and fix. As a workaround, users can access the livestreams on the specific congregation websites, assuming your church has one.