Churches using the denomination's Vimeo account to video livestream and archive with AC Central can access support directly from Vimeo. This is only for the actual Vimeo video service — if you are having a general AC Central problem, they cannot help with that.
Ways to get Vimeo Enterprise Support
First, check the Help Center. Your question may already be answered.
Live chat support is available when in the Live Event area of the Vimeo website.
Submit a ticket online. This allows you to set a priority level for an appropriate response time.
You can also email firstname.lastname@example.org for a response within 24 hours.
Or call 1-877-977-8732 between 9:00AM — 9:00PM Eastern. A support PIN is required. Ours is: 10264386
Customer support service by UserEcho