Suggest or vote on ideas for new features or changes you'd like to see in the AC Central app.
When posting, please indicate if your device is Android or iOS
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Knowledge Base (help and support)
Video unable to play
I am trying to watch the "Starting a church in Jamaica" Around the Table video, but it shows an error saying "Sorry. Because of its privacy settings, this video cannot be played here." I received this message both on my iPhone and PC computer.
Playing freezes
Someone in our congregation passed this on to me. This was for both Android and iPhone.
AC Central hasn't been working very well for us. Would freeze or stop no matter if we tried Rittman LIVE or other sermons. I've heard others say the same thing
The latest app update (Jan. 2024) includes a new audio player for Android which seems to have fixed this livestream reliability issue, at least in our testing. If you still have problems after updating, let us know.
Attachment causing app to fail
I am on an iPhone and when I tried to open an attached pdf to accompany a topical study, the attached error showed up. iOS version 17.0.2 IMG_5086.png
The latest app update (Jan. 2024) includes a new audio player for Android which seems to have fixed this livestream reliability issue, at least in our testing. If you still have problems after updating, let us know.
Conference Agenda 2023 PDF not Found
I am trying to download the conference agenda to be able to print it out, and I get an error message.
Audio slider on iPhone
When trying to listen to a sermon on iPhone and using the slider to move to a different part of it, it will seem to lock up. This is a iPhone 12 mini with all other apps closed.
Can't see video from shared link
When I share a link to a sermon with video, neither the app nor the web version shows that the video is even available. It only plays the audio. In order to see video, the user basically needs to go to the church and find the sermon.
Is that how it's intended to work?
https://accentral.apostolicchristian.org/now-playing?id=rmHeh9S3ptj2SQquj&type=sermon
My personal work-around was to view the frame source for the video, find the Vimeo link and share that, which works great but isn't really scalable for a broader audience! :-)
I want to choose what I see on the home screen
How can I change what shows up on the home screen? I don't want to see everything when I open the app
The My Feed section is customizable. You can add or remove church sermons, podcasts, events from My Feed. If you want to remove something from the feed, navigate to the main listing for that church or podcast or event and touch "Remove from Feed" which is right below the title. If you want to add something, do the same thing except it will say "Add to Feed."
Customer support service by UserEcho
