Suggest or vote on ideas for new features or changes you'd like to see in the AC Central app.
When posting, please indicate if your device is Android or iOS
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Knowledge Base (help and support)
Favorites lost with update on ios
Is there a way to preserve past saved/favorite sermons when there’s an update? So far I lose them every time, and there doesn’t seem to be a warning (possibly my update settings).
Yes! With the new AC Central user accounts, your favorites, play history, home church, and playlists are all saved to your account and synced to the cloud and will not be lost when you update or re-install the app going forward.
That is correct. Home church is a now saved setting inside of a user's account.
ZH 205 lyric typo
Verse 2 says "Who from earth and fall the heavens" instead of "all" in the lyrics tab.
Prayer Requests or Praises on iPhone
What does the app sometimes show an older date's request rather than what is current? This is the case even after I close the app and reopen it.
Wondering if word captions are able to be added to video so that those hard of hearing can more easily follow along?
Adding word captions.
Captions are available on archived videos (previous sermons), but not livestreamed videos. There is a possibility of adding that feature to live sermons, but it is really expensive through our current video provider. However, if there is enough demand for it, we could consider it.
Silver Lining
It would be nice if the Silver Lining could be placed on the church’s website as my phone is too small to read it. I don’t want to get it through the mail. Whenever I get on AC Central it update from day to day, so I have to keep uninstalling it and then reinstall it again. I’m thinking about just not using it anymore.
You should definitely not have to delete and reinstall the app in order for the data to refresh. Please make sure you are running the latest version of the app and not using an outdated phone and/or a really old version of the phone's operating system.
We removed Silver Lining from the denomination website due to information privacy concerns at the advice of our IT consultants. However, when the next version of AC Central releases, Silver Lining will be available, now on the AC Central website, for users who are logged into their AC Central account (that is a new feature in the next release.)
Simultaneous sermons playing (iOS)
I was going to listen to something new but when I opened the app, two sermons that I listened to last week were playing simultaneously. I couldn’t get them to stop except by each one playing to the end.
PIN speakers
It would be nice to be able to pin speakers to the feed so all new messages by them show up without having to constantly search by name.
Customer support service by UserEcho
