Suggest or vote on ideas for new features or changes you'd like to see in the AC Central app.
When posting, please indicate if your device is Android or iOS
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Knowledge Base (help and support)
Ability to adjust playback speed of hymn tunes
Sometimes the tune is slow and sometimes very fast - would be nice to be able to adjust the speed as needed if teaching someone a song. I realize there's a reason why it's in this way though🙂
This is already possible. You need to touch the small "Now Playing" bar at the bottom of your screen to open the full "Now Playing" screen which includes the speed controls.
Old sermons are still there. Use the search function and enter the data range you are looking for and you should see sermons going all the way back to the 1940s. That being said, there are not a lot of old sermons. It is up to each congregation to determine what historical sermons they wish to upload.
Only plays when screen is on
I’m having trouble with iPhone 15…audio only plays when screen is on and lit. Wears down battery.
The issue with the system not recognizing your email when asking for a password reset, but not allowing you to create a new account under that email has been fixed. The problem was Email addresses were case-sensitive so if you capitalized or didn't capitalize a character exactly like you did when your account was originally setup, it would not recognize the address. The system now disregards capitalization for Email addresses.
View password at login screen
A friend pointed out to me that there is not an option to show the password characters on the login screen, like a lot of login interfaces have. He said that it's come up with some elderly parents and grandparents and thinks it would be beneficial to have a "show password" button, like the little eye that many sites have, and I told him I'd pass along his suggestion.
It this is a church A/V brother reporting problems with livestreaming, those need to be submitted as a support ticket, ideally while the problem is happening.
See https://accentral.userecho.com/knowledge-bases/2/articles/165-tech-support-audio-streaming
Pray Request
When the prayer request notification comes through and I clicked on the page is blank and it doesn’t load properly. Can this get fixed?
I might need some prayer myself as well.
Home church not list
Dickson/Nashville church was not listed under either location so I had to select a different home church to set up my account. Also, it signed me out and said I did not have an account so I had to set up my account again and lost all my favorites/saved items.
The Dickson / Nashville church is not on AC Central yet, so it will not show up on the congregation list. Accounts were not possible prior to the latest update. Any saved favorites you had in the previous version prior to creating an account will be lost with this update but going forward all users with accounts will never lose their play history, playlist, favorites or saved church again since that data is now stored in the cloud.
Customer support service by UserEcho
