Suggest or vote on ideas for new features or changes you'd like to see in the AC Central app.

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Knowledge Base (help and support)

0

No live sermon tonight showing up

bradfordacchurch 4 months ago updated by Admin 4 months ago 1
Answer
Admin 4 months ago

It this is a church A/V brother reporting problems with livestreaming, those need to be submitted as a support ticket, ideally while the problem is happening. 


See https://accentral.userecho.com/knowledge-bases/2/articles/165-tech-support-audio-streaming

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Under review

Pray Request

Brecken Beyer 4 months ago updated by Admin 4 months ago 1

When the prayer request notification comes through and I clicked on the page is blank and it doesn’t load properly. Can this get fixed?


I might need some prayer myself as well.

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Fixed

In past events, you can only scroll down a limited amount.

Jeff G 4 months ago updated by Admin 4 months ago 1
Answer
Admin 4 months ago

This has been fixed. Thanks for reporting it.

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Answered

Home church not list

Jillian Bradbury 4 months ago updated by Admin 4 months ago 1

Dickson/Nashville church was not listed under either location so I had to select a different home church to set up my account. Also, it signed me out and said I did not have an account so I had to set up my account again and lost all my favorites/saved items.

Answer
Admin 4 months ago

The Dickson / Nashville church is not on AC Central yet, so it will not show up on the congregation list. Accounts were not possible prior to the latest update. Any saved favorites you had in the previous version prior to creating an account will be lost with this update but going forward all users with accounts will never lose their play history, playlist, favorites or saved church again since that data is now stored in the cloud.

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Not a bug

Images and sermon recording fail to load

Quinn Steffen 5 months ago updated by Admin 5 months ago 2

I am on an iOS device (iP 13 Mini) and with the new update and user accounts, I cannot see prayer images, silver linings, and sermons that I try to listen to just give the loading symbol.

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Completed

Favorites lost with update on ios

irnilevel2013 5 months ago updated by Admin 5 months ago 1

Is there a way to preserve past saved/favorite sermons when there’s an update? So far I lose them every time, and there doesn’t seem to be a warning (possibly my update settings). 

Answer
Admin 5 months ago

Yes! With the new AC Central user accounts, your favorites, play history, home church, and playlists are all saved to your account and synced to the cloud and will not be lost when you update or re-install the app going forward. 

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Not a bug

I cannot set my home church without an account..

none 5 months ago updated by Admin 5 months ago 1
Answer
Admin 5 months ago

That is correct. Home church is a now saved setting inside of a user's account.

0
Fixed

ZH 205 lyric typo

seekthingsabove12 6 months ago updated by Admin 6 months ago 1

Verse 2 says "Who from earth and fall the heavens" instead of "all" in the lyrics tab.

Answer
Admin 6 months ago

Thanks for letting us know. This has been corrected.