Suggest or vote on ideas for new features or changes you'd like to see in the AC Central app.

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Knowledge Base (help and support)

+1
Completed

Make hymns searchable by number

Admin 8 years ago updated 8 years ago 2

Find hymns by searching for the number it is in the book.

0

Background playbook issue after pausing

Rodney 9 hours ago 0

Background audio works until I try to replay it after pausing for an extended period (no more than 10 minutes). The media controls still appear, but playback won’t resume until I reopen the app. I’m using a Pixel 7 running Android 16.

0
Under review

Password can't autofill

Rodney 2 days ago updated 2 days ago 2

screen-20251030-130758.mp4Password or username can't autofill from my password manager like other apps can automatically login with saved credentials.

0
Started

Audio restarts

Rodney 2 days ago updated by Admin 1 day ago 2

screen-20251030-125502.mp4Audio restarts at the beginning even though it shows I've listened to some of it. This issue seems to occur on both podcasts and sermons. I am using Android version 4.1.19.

0
Fixed

Embedded video player repeating tiny amount every 8-10s on desktop browser.

Kurt Bachtold 1 month ago updated by Admin 1 month ago 5

We experienced this significantly tonight, when doing a replay of the Breakout 1 video from 2025 conference on a laptop at our church. This same laptop was used to play 2 previous sessions earlier this month with no issues.

I have now been able to repro this on 3 different browsers (Chrome, Edge, Firefox) on two different machines (one laptop, one desktop) on two different Internet connections.  The behavior is that the player, about every 8-10 seconds, the control bar pops up, and the audio & video seem to scratch and skip backwards slightly and repeat the same ~0.2s.  We watched an hour session and it repeated tiny portions constantly throughout, hundreds of times.

You can see an example here - https://imgur.com/a/64luXtV - At about the 8 second mark, as the speaker begins to walk to the left, you see his head jerk back slightly as the video replays a few frames.  If you could hear the audio, it would also jump back a tiny bit and replay the same audio.

I have also found later that if I right-click and get the frame source url, and then open that url in a new browser (example - https://player.vimeo.com/video/1109150964?autoplay=1&h=a50fe425d6) - this opens a player in a full screen which does NOT have the issue with the glitching every 10 seconds.  So it seems not to be an issue with Vimeo or the player per se, but some interaction with how the player is embedded within the accentral site.

0
Started

Hymn Links Not Working

Samuel 1 month ago updated by Admin 1 month ago 2

After using the Share button from the three dots on a hymn in the Hymns tab, this link does not take me to the hymn. It just opens a blank white page. I'm on a Pixel 9a on Android 16.

0
Under review

AC Central App continuously crashes

Bob Manz 1 month ago updated 1 month ago 2

App continuously crashes. Approximately every 2 minutes. Can't get anything out of service cuz always having to restart program. This happens about every time I try to use it. I use android phone Samsung S24.

0
Fixed

App extends too far in android

Eddie Gabriel 2 months ago updated by Samuel 2 months ago 9

The app is stretched too large on android. This covers the back, home, and menu touch buttons on the phone making th 5 buttons at the bottom of the screen difficult to access. It also extends too high going to the very top of the screen, making settings, search, and the top of the screen very difficult to use properly.

Image 154

Answer
Admin 2 months ago

App update 4.1.18c should fix this.

0
Fixed

Audio stops on livestream

bethany schlipf 2 months ago updated by Admin 2 months ago 3

Trying to listen to a live stream, and audio stopped every 5-30 seconds. If I switched to video and then back to audio, it would turn on again, but not for very long. Video livestream worked fine.

Answer
Admin 2 months ago

Thanks for reporting this. We have verified that the last app update caused live-streaming problems which only affected Android users. A fix has been developed and another update submitted to the app store which should be available probably either today or tomorrow.