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Knowledge Base (help and support)
Items not showing on Playlist
When I add a sermon or past event to Playlist, it doesn’t show when I go to Playlist.
When i go to the sermon or past event and touch the ellipses it provides the option to remove from the Playlist.
I have the newest version of IOS.
Add controls in landscape mode.
Pause/play. Revert 15 seconds. Advance 15 seconds. Visible in portrait. Not visible in landscape. I have screenshots if needed.
The ability to listen to the Children’s Harp songs
I’d like to be able to play the songs for my children from the Children’s Harp. I notice that the other books have that ability, is there a reason the Children’s Harp doesn’t?
Question on new baptism around the table
I am concerned that the elders in this podcast never talked about sin and how baptism doesn't mean anything if not proceeded by acknowledgement of our guilt of doing wrong and need for cleansing by God's power. Will this be discussed in a future episode?
Dark mode app icon
It would be nice to match my other apps:) and I think Apple has templates for adding such things
Background playback issue after pausing
Background audio works until I try to replay it after pausing for an extended period (no more than 10 minutes). The media controls still appear, but playback won’t resume until I reopen the app. I’m using a Pixel 7 running Android 16.
We can replicate that when 1) a user started audio playback, 2) left the app, 3) paused playback from music controls on lock screen, 4) waited more than 5 minutes (but less than 10 minutes) to resume playback, without re-entering the app any time during that period, that the playback controls appear but do not function.
Standard native Android behavior is that player controls are cleared off the lock screen after 10 minutes. However, Android's system handles battery/memory usage for background apps for web views (which our app runs in) by freezing use of media controls at 5 minutes. This creates a five minute gap with non-functional player controls. Unfortunately, according to our developer, there is simply no good, reasonably priced way to change it given Android's limitations and the way our app is developed. So at this time, we will not be pursuing a fix for this but if there is enough user demand, we may reconsider in the future. We only have a finite number of dollars to use for app maintenance and new features.
Password can't autofill
screen-20251030-130758.mp4Password or username can't autofill from my password manager like other apps can automatically login with saved credentials.
Audio restarts
screen-20251030-125502.mp4Audio restarts at the beginning even though it shows I've listened to some of it. This issue seems to occur on both podcasts and sermons. I am using Android version 4.1.19.
Embedded video player repeating tiny amount every 8-10s on desktop browser.
We experienced this significantly tonight, when doing a replay of the Breakout 1 video from 2025 conference on a laptop at our church. This same laptop was used to play 2 previous sessions earlier this month with no issues.
I have now been able to repro this on 3 different browsers (Chrome, Edge, Firefox) on two different machines (one laptop, one desktop) on two different Internet connections. The behavior is that the player, about every 8-10 seconds, the control bar pops up, and the audio & video seem to scratch and skip backwards slightly and repeat the same ~0.2s. We watched an hour session and it repeated tiny portions constantly throughout, hundreds of times.
You can see an example here - https://imgur.com/a/64luXtV - At about the 8 second mark, as the speaker begins to walk to the left, you see his head jerk back slightly as the video replays a few frames. If you could hear the audio, it would also jump back a tiny bit and replay the same audio.
I have also found later that if I right-click and get the frame source url, and then open that url in a new browser (example - https://player.vimeo.com/video/1109150964?autoplay=1&h=a50fe425d6) - this opens a player in a full screen which does NOT have the issue with the glitching every 10 seconds. So it seems not to be an issue with Vimeo or the player per se, but some interaction with how the player is embedded within the accentral site.
Customer support service by UserEcho
