Suggest or vote on ideas for new features or changes you'd like to see in the AC Central app.
When posting, please indicate if your device is Android or iOS
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Knowledge Base (help and support)
Is there any way to go back and identify, retrieve saved sermons from before the new version?
If memory serves correctly, downloaded files should have been retained during the upgrade. However, play progress wasn't. But, if you aren't seeing those, there is no way to go back and get them.
We are currently working on user accounts which in the future means you will not loose anything if you upgrade or delete the app and reinstall and it will sync all your devices that are running AC Central if you are logged in.
Prayer card on homescreen doesn't match
When I tap on see prayer on my home screen, the prayer card it takes me to does not match the one on the home screen.
Just doing some cleanup in the forum. This should have been fixed some time back. If not, let us now.
Type out chorus after each verse in hymn lyrics.
I really enjoy the option to see just the lyrics of the hymns which is super helpful singing using the relatively small screen on an iphone. It would, however, be helpful to me if the refrain or chorus was typed out after each verse instead of the <Ref> or <Cho> that is presently written there. What happens now is if I'm singing I need to scroll all the way to the bottom after each verse because that's where the chorus is written. Depending on the length of the song it can be a substantial amount of scrolling back and forth. If it was written out after every verse no scrolling would be necessary.
Video unable to play
I am trying to watch the "Starting a church in Jamaica" Around the Table video, but it shows an error saying "Sorry. Because of its privacy settings, this video cannot be played here." I received this message both on my iPhone and PC computer.
Playing freezes
Someone in our congregation passed this on to me. This was for both Android and iPhone.
AC Central hasn't been working very well for us. Would freeze or stop no matter if we tried Rittman LIVE or other sermons. I've heard others say the same thing
The latest app update (Jan. 2024) includes a new audio player for Android which seems to have fixed this livestream reliability issue, at least in our testing. If you still have problems after updating, let us know.
Attachment causing app to fail
I am on an iPhone and when I tried to open an attached pdf to accompany a topical study, the attached error showed up. iOS version 17.0.2 IMG_5086.png
The latest app update (Jan. 2024) includes a new audio player for Android which seems to have fixed this livestream reliability issue, at least in our testing. If you still have problems after updating, let us know.
Conference Agenda 2023 PDF not Found
I am trying to download the conference agenda to be able to print it out, and I get an error message.
Customer support service by UserEcho
