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Answered
We can not get listen to play just video mode
We can not get any sermon or sing to play except if on video mode, which some churches do not offer
Customer support service by UserEcho
Sounds like you have Covenant Eyes running on your device, correct? Please reply to confirm that, along with your device model, the operating system version and the version of AC Central you are running (gear menu. In the meantime, see https://accentral.userecho.com/knowledge-bases/2/articles/468-known-issues-ac-central-v4