Suggest or vote on ideas for new features or changes you'd like to see in the AC Central app.
When posting, please indicate if your device is Android or iOS
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Knowledge Base (help and support)
Downloaded sermons disappearing
After a few weeks all of my downloaded sermons disappear from the downloads tab. I am using an android device. Thanks in advance for your help.
App not working on iPad after update
The latest AC Central update for iOS users has a bug causing the app to stop working properly on iPads. This does not affect iPhones. The developers have been notified and will be fixing it ASAP.
Can't hear Philadelphia Church service.
When listening to live steam of Philadelphia service the sound is so quite. Can only hear with phone or tablet speaker to ear.
Stream volume is determined by the audio settings at the church. They need to adjust the output from their mixer which goes into their streaming computer's audio input.
I have an Android and am not able to find more than two topics in the 2020 brotherhood conference
The 2020 virtual conference was an abbreviated event. There were only two featured speakers, plus a video roundtable discussion. A video recording of the entire event can be accessed on the denomination website.
Sermon uploads are done by each church. We do not have any control over when or if they upload sermons.
PC based browser page
I want to ask if the windows PC based website can be greatly improved. To replicate very much as the app?
Version 4 brings most of the app features to the desktop web version. Hymns, Silver Lining and Prayers were purposely omitted due to privacy and/or copyright issues.
Missing church in sermon list on ipad
Mediapolis is missing on the church list on the iPad but appears on an iPhone. Deleted app and reinstalled as well as rebooted device. Anything else to try?
Confusing for some users to download sermons
I read the change in the help section that you now need to be under a certain category in order to download sermons or events. I was confused on this for quite sometime and if possible you might want to make it clear for other users (ones that might not be too tech savvy) on how to download sermons (instead of them having to go look up the answer under the help guidelines as some don’t know how to do that.) Just a suggestion. Thanks!!
This has been fixed in AC Central 3.0, now available as an update in the app stores.
Live stream blackout
Had a few people say they had the livestream kick them off after listening for a while. Happened on iPad and iPhone, and phone was “awake” at the time. Maybe we maxed out the system this weekend?
The system simply cannot handle the unprecedented demand we are experiencing during the coronavirus lockdown. We are doing what we can to increase server capacity and stability, but can't guarantee there will not continue to be problems for some users during peak times.
Customer support service by UserEcho
