Suggest or vote on ideas for new features or changes you'd like to see in the AC Central app.
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Knowledge Base (help and support)
No download option on sermons in search
After searching for a sermon by Book/Chapter, it pulls up the sermons under "all congregations" and then for those sermons there is no download option. Using ios.
This is fixed in AC Central 3.0, now available as an update in the app stores.
Volume drops very low, then comes back
During a sermon, the volume dropped very low, but was still streaming. It came back a few minutes later. This happened twice during the morning service 2/3/19 at Bluffton Country. Both Android and iPhone had the same issue.
What you are describing almost has to be a problem at the recording bench / sound system source. Some testing at the site is recommended. This ticket will be left open for a while, but will then be closed unless we get reports from elsewhere with the same issue that can be traced to the app or streaming system.
You can find the answer to that any other frequently asked questions here: http://www.apostolicchristian.org/ac-central-faqs
Uploading sermons and hymns to my phone ( so they can be shared with others don't have the app.
If you wish to burn a CD, download the audio files directly to your computer open a web browser on your computer and go here and click the download buttons: http://accentral.apostolicchristian.org
Expand the timeout on the sermon upload page
We open the Sermon upload page first thing in a sermon, but we have found if we don't refresh the screen before uploading at the sermon, the sermon fails.
Can you extend the timeout on the Session or Cookie to maybe 6-12 hours just to cover a Sunday?
College weekend talks
Why did the college weekend talks disappear? They were under Champaign in October 2018. Is anyone else having this problem?
They have not disappeared. They were moved to a better location. See College Weekend in the Events category.
Save for later button
Would love to save sermons to a list that I would like to listen to at a later time. I often forget the one that someone suggested I listen to.
In version 4, you can use either the Playlist or Favorites to accomplish this.
Can’t download on phone
I have an iPhone 8 and I was able to download sermons and podcasts in October. Now in December 2018, I would like to download again for a trip and there is no download button in studio or sermons, just play or cancel options.
You can still download Sermons, Events and Studio recordings. However, you must be in a specific category (a congregation in Sermons, or a particular event in Events e.g. Brotherhood Conferences, ACCFS Conferences, etc. or select the studio series you want in Studio, such as Breaking Bread) in order to get the download option, which is a "download from the cloud" icon. This also allows downloading multiple items at once.
Download items
At this point, it appears the items in the events tab cannot be downloaded and listen to later. We’re getting ready for a road trip and it would be nice to be able to download the large events over Wi-Fi at home and listen to them later the same options as is available for sermons .
Events can be downloaded. Just like with Sermons, you do need to be in a specific category (e.g. Brotherhood Conferences, ACCFS Conferences, etc.) in order to get the download option.
We recently changed our streaming provider (a couple churches still need to switch over yet) and issued updates to the iOS and Android apps. The new Android app contained a new audio player. In our testing, this has eliminated 90% of the problems so for now, we are going to consider this Fixed (there will never be 100% perfection in streaming given all the variables from church to end user that could fail.)
Customer support service by UserEcho
