Your comments
Can you give us more information about this issue to help us investigate? Is there any pattern to when your lose your downloads? Is it linked to any other activity, such as updating the app? Is your iPhone's memory nearly full?
Play/pause notification coming very soon
I wish we could take credit for that, but the developer had not started looking into it yet. Glad to hear it is working.
We have had a few reports of people that had trouble getting the app to refresh, but normally simply quitting the app and restarting it fixes it. If not, deleting the app and reinstalling it has always worked. We are not aware of any user having an issue such as you describe that does not resolve with a reinstall. It sounds like this is a device specific problem. Are you on iOS or Android? What version of the operating system? What version of the app? We'll log this info and if others report the same problem, we'll look into it. If there are no additional reports, we'll close this bug report after a while.
Customer support service by UserEcho
This is included in next update, available in a few days.