Can you let us know if this is still happening in app v. 4.1.18b?

Thanks for the info, Eddie and Samuel. Can you also let us know when this issue first appeared? We pushed out a livestreaming bug fix app update for Android only late last week (app version 4.1.18b). Curious if that is when this started. 

Thanks for reporting this, as our Android test devices do not show that. What model phone do you have and what version of the Android OS is it running?

Thanks for reporting this. We have verified that the last app update caused live-streaming problems which only affected Android users. A fix has been developed and another update submitted to the app store which should be available probably either today or tomorrow.

Please tell us whether you are using an Android or iPhone, the device model, and the AC Central app version (touch the gear icon).

We are looking into this but so far have not been able to replicate this on our Android test devices. So at this point, we are looking for the user community to upvote this if it is indeed a widespread issue.

In order for the forum posters to provide you any help, you need to include more information. This is likely not a bug or there would be thousands of people complaining about their app not playing. Do you have an iPhone or Android? What phone model? What version of iOS or Android operating system is your phone running? What version of AC Central are you using (the number is listed on the Settings screen).