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Completed

If you close out of the app, any sermon that was downloaded for later disappears. Can this be fixed so that downloaded sermons do not disappear from the downloaded screen unless you swipe to delete them or like that?

lebeery9808 7 years ago • updated by Admin 2 years ago • 4

Answer

Answer
Admin 7 years ago

You must be experiencing a device specific problem. The app is designed to retain downloads until the user deletes them. We are not able to replicate your problem and have no reports of this happening to other users. Try deleting and reinstalling the most recent version of the app.

Completed
Admin 2 years ago

Hdj 7 years ago

Well I thought the reboot on the app fixed the problem... until today... it’s been about a week, I pulled up the downloaded tab and it’s empty today. 

Hdj 7 years ago

I keep losing downloads also... up to date app running on iPhone. Sometimes they will stay for a day or two then randomly dissapear... I just deleted and reloaded the app, will see if this helps.

Answer
Admin 7 years ago

You must be experiencing a device specific problem. The app is designed to retain downloads until the user deletes them. We are not able to replicate your problem and have no reports of this happening to other users. Try deleting and reinstalling the most recent version of the app.

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