Suggest or vote on ideas for new features or changes you'd like to see in the AC Central app.
When posting, please indicate if your device is Android or iOS
Other options:
Knowledge Base (help and support)
Our Amazon Web Services host server crashed, taking down the entire system Sunday morning. We were back up by about 12:30pm Eastern. However, this forum is not the best place to post about system outages since it is not monitored outside of normal business hours. If you are a church sound system person and notice a problem, please submit a ticket to InfoTech as explained in the document provided to your church when you were setup on AC Central. This will provide the quickest response.
App will not update sermons
My app will not update any sermons past May 2017. Other things update like Silver Lining and the studio update, but the sermons will not update. I have deleted and reloaded the app onto my phone, but no luck. Is there something else I should try?
The Oct 2018 app releases refresh the database much more quickly and should hopefully fix these issues.
Enable API Access
I’m interested in building an Alexa app so that I can listen to and voice control sermons on a device that starts at ~$30. Would love to have API level access to the existing backend systems so that I could more easily and officially accomplish this.
List of hymns always goes back to top
Just a suggestion for an improvement. When looking through the list of hymns, if I look at one and then go back to the list, it always starts over at the top of the list. Kind of a pain when looking for a specific hymn and the one I selected isn't the right one, because instead of going back to where I was on the list of songs I have to start over at the top. Not a big deal, but if there was a solution it would be nice. Thanks!
You must be experiencing a device specific problem. The app is designed to retain downloads until the user deletes them. We are not able to replicate your problem and have no reports of this happening to other users. Try deleting and reinstalling the most recent version of the app.
Live stream sometimes cuts out on iOS
When listening to live stream on an Apple device, sometimes the stream pauses then resumes. Other times it stops completely.
We recently changed our streaming provider (a couple churches still need to switch over yet) and issued updates to the iOS and Android apps. The new Android app contained a new audio player. In our testing, this has eliminated 90% of the problems so for now, we are going to consider this Fixed (there will never be 100% perfection in streaming given all the variables from church to end user that could fail.)
Apple CarPlay
Is there a possibility to be compatible with CarPlay in the future? Meaning, AC Central being accessible from the CarPlay Home Screen?
CarPlay is something we'd like to support and it is on our planned future roadmap, but we don't have a development cost estimate yet. That price tag will determine whether or not we can actually do it.
Phone Dial-in Service
Would there be a way to add a dial-in service to AC Central so people can access the audio stream via phone? A lot of churches use a separate service to provide a dial-in phone number to users without a smart phone/tablet. If there would be a way to set this up through AC Central, it would help provide a simpler set-up for sound bench users. If anyone else has other ideas related to this, please share them.
Customer support service by UserEcho
