So far, we are unable to replicate this issue in our testing (it works fine on the iPhones we are testing on.) Please try the steps outlined here: https://accentral.userecho.com/knowledge-bases/2/articles/166-general-app-troubleshooting and let us know if that helps.

You can see progress of downloads. If you use an iOS device, the download progress is shown with a circular icon that appears after you touch the cloud download icon. If you use an Android device, download progress is shown using the built-in Android download manager, which you access by swiping down from the top of the screen.

Thanks for letting us know. We'll look into it.