Our developers have been trying to find a way around the Covenant Eyes / VPN issue. Recently, AC Central on our test devices (that are running Covenant Eyes) resumed working normally. We are not sure why since we had not yet changed anything on our end. Perhaps CE changed something on theirs. Can you let us know if you are still experiencing this problem in AC Central? We are hopeful CE updated something in their system that resolved it for everyone. 

This is not a bug. The church must have removed it from their account. We do not control what an individual church posts or removes.

No glitch on our end. The church must have removed it from their account. We do not control what an individual church posts or removes.

Sounds like you have Covenant Eyes running on your device, correct? Please reply to confirm that, along with your device model, the operating system version and the version of AC Central you are running (gear menu. In the meantime, see https://accentral.userecho.com/knowledge-bases/2/articles/468-known-issues-ac-central-v4

On Apple devices, we have determined that this same problem is due to a conflict with the Covenant Eyes app. Do you have that installed on your Android device?

We appreciate your patience as we investigate this issue. Thanks for the additional details. We have finally been able to replicate this issue but only on devices running Covenant Eyes. Do you have Covenant Eyes on your phone? If not, are you using any other kind of internet content filter or VPN on your phone?

Rebekah - could you provide a bit more info:

1. What version of AC Central are you running? (In settings menu - gear icon)
2. Did this problem start after the most recent AC Central app update?
3. Does audio play in other apps on your phone (such as Apple Music, etc.)
4. Have you tried deleting and reinstalling the app?
5. Does livestream sermon audio not play either?
6. Does it make a difference if you are using cell data vs wifi?
7. Do videos in the app play correctly?

We have tested on 20+ devices of various configurations and so far are not able to replicate this problem so getting these additional details will be extremely helpful in troubleshooting this issue.

The March 2024 update 4.0.17 should have fixed this.

Our developers actually have the exact same device and configuration, but cannot replicate the issue. Audio is working correctly for them on every Android device they have. That makes this very difficult to address.

Here are some additional things to try / investigate:

1. Have you tried deleting and re-installing AC Central?
2. Does audio play in other apps on your phone?
3. Does it make any difference if you are using cell data vs wifi?

Thanks for the additional details. A couple more questions. Does livestream audio play or is this only a problem with pre-recorded audio? Does this affect the audio in video as well?