Improve audio quality - audio streaming

If your users are experiencing poor quality audio of streamed services, there are several things to try.

1. Disable Audio Enhancements

Some PCs have audio enhancement options turned on by default in their sound card settings. These can cause problems with streaming quality.

To disable audio enhancements:

This will vary slightly depending on operating system and sound card, but here's the basic procedure:

1. 1.   Right-click on the speaker icon in the notification area next to the Date/Time -> Recording Devices
2. 2.   Click on line in -> Properties
3. 3.   Click on enhancements tab -> check Disable All Enhancements

2. Test your Internet connection upload speed. 

If you are still having streaming quality issues or stops and starts, next go to: https://www.speakeasy.net/speedtest and do multiple tests of the Internet speed at the church. Focus on the upload speeds, as those are what matter here. If you are not consistently getting a minimum of 512kbps upload, streaming performance will suffer. 

If faster service is available in your area, we encourage you to upgrade.