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I am having a similar, but different issue. When I go to sign in, It says my password is wrong, and when I try to send a reset email, it says there is not an account tied to my email, but when I try to create a new account with my email, it says the email is already associated with an account...
Customer support service by UserEcho
They just fixed this for me. They had to delete my old account so I could create a new one with the same email.