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Ideas
Playlist disappeared but is “still there”
My playlist doesn’t appear but when I go to add a sermon that was on it, the only option is to remove from playlist, so somehow it’s still recognized.
Answer
We fixed the issue with a server-side script update. Your data should refresh next time you restart the app or logout and back in.
Thanks for letting us know. We can replicate this. We'll investigate and get it fixed.
I've also seen this issue before on Android and now it has come back after the recent update to version 4.3.0
I used to have this issue a while back, then it fixed itself, and now it's back. I think it got fixed last time when I rebooted my phone and signed back into the app, but that didn't seem to work this time.
We cannot replicate this issue on our devices so we are going to need some more information. Please let us know what device you are using (make and model) as well as the current version of the iOS or Android operating system. Also, have you tried restarting your phone and also reinstalling the app?
Please make sure you are running the latest version. We had a bug a while back where items added to Playlist did not show up in the same session. This was fixed in v4.2.1. If you are running the latest version, let us know and we'll investigate further.
Customer support service by UserEcho
We fixed the issue with a server-side script update. Your data should refresh next time you restart the app or logout and back in.