- App user feedback
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Bugs
0
Not a bug
Spot not saved
When listening to any podcast/sermon/event/etc the spot you are at in the recording does not save. If I have to close the app before finishing, once I come back it usually resets to the beginning of the recording or occasionally to a random place that is not where I left off. Can this be fixed?
Customer support service by UserEcho
It might have to do with the development framework they are using vs what we are using and how those frameworks are allowed to interact with the Apple/Google operating systems. This moderator is not a developer so I am only guessing.
We are aware of this issue, and technically, it is not a bug. According to our developer, both Apple and Google prevent the lock-screen player from syncing with the app player when the device is locked. That means that if the recording finishes while your phone is locked, the app played position is going to show the last point it was before your device went to sleep. In order for the app to correctly save the last played position, you have to be in the app when you stop playing. This is not ideal, but currently, we cannot change it.
Interesting, thanks for sharing that I can fix this by unlocking my phone and pausing in the player, I tried that and was able to resume my spot without issue after closing the app. It does make me wonder how Spotify, etc get around this problem?
Forgot to add that I use the apple version of the app but my husband uses android and has the same problem