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Completed

Fix the constant streaming issues please!

slagelfamily2008 2 years ago updated by Admin 2 years ago 2

Answer

Answer
Completed

We recently changed our streaming provider (a couple churches still need to switch over yet) and issued updates to the iOS and Android apps. The new Android app contained a new audio player. In our testing, this has eliminated 90% of the problems so for now, we are going to consider this Fixed (there will never be 100% perfection in streaming given all the variables from church to end user that could fail.)

Answer
Completed

We recently changed our streaming provider (a couple churches still need to switch over yet) and issued updates to the iOS and Android apps. The new Android app contained a new audio player. In our testing, this has eliminated 90% of the problems so for now, we are going to consider this Fixed (there will never be 100% perfection in streaming given all the variables from church to end user that could fail.)

Started

We are aware that some users have been experiencing stream interruptions and have had our developers looking into this for many months. It has been a major challenge to isolate the exact problem, given the large number of variables with every church, device, internet connection, OS version, etc. That being said, we have a couple things we'll be rolling out, both in the apps and behind the scenes, likely within the next 30 days, which are looking very promising in our testing. Be assured that this is a priority and we are working on it.